Service Excellence
Duration: 5 Hours
100% Online
Admission requirements: None
Learning Style:
Self-paced
Access: 24/7
About this programme
- 100% online Self-paced
The MANCOSA skillME Service Excellence short learning programme (SLP) has been developed by industry experts to equip individuals with skills to deliver a high level of service excellence within their organisation.
The MANCOSA skillME Service Excellence SLP is a high-impact, microlearning programme which covers:
- The skills required to understand customer wants and needs
- The development of service goal setting
- An understanding of factors influencing customer service
- Communication as an integral element of service excellence
- Effectively resolving customer complaints
Admission and user requirements
There are NO admission requirements for this short learning programme – simply #CLICKtoLEARN.
User requirements:
- Own laptop or PC or tablet/mobile
- Own internet connection
- Approximately 1 GB of data
Additional benefits
- High-impact microlearning programme developed by industry and academic experts
- Mobile friendly and accessible
- Interactive/ gamified content and assessments
- Videos on demand
Certificates
Upon successful completion of this SLP students will receive an automatically generated Certificate of Completion backed by MANCOSA and issued through blockchain.
Certificate of Completion
Blockchain certificates, can be easily shared with your network and are easily verified by employers and recruitment agencies.
MANCOSA Community
Exclusive access to MANCOSA Community. Expand your professional network and increase your employment opportunities.
Blockchain Credential
Earn a microlearning, blockchain credential
