Telephone Skills
Duration: 5 Hours
100% Online
Admission requirements: None
Learning Style:
Self-paced
Access: 24/7
About this programme
- 100% online Self-paced
The MANCOSA skillME Telephone Skills short learning programme (SLP) has been developed by industry experts to equip individuals with critical skills required for telephone communication.
The MANCOSA skillME Telephone Skills SLP is a high-impact, microlearning programme which covers:
- Professional telephone communication
- The rules of professional telephone etiquette
- Understanding a caller’s objectives
- Creating positive boundaries
- How to handle difficult callers
Admission and user requirements
There are NO admission requirements for this short learning programme – simply #CLICKtoLEARN.
User requirements:
- Own laptop or PC or tablet/mobile
- Own internet connection
- Approximately 1 GB of data
Additional benefits
- High-impact microlearning programme developed by industry and academic experts
- Mobile friendly and accessible
- Interactive/ gamified content and assessments
- Videos on demand
Certificates
Upon successful completion of this SLP students will receive an automatically generated Certificate of Completion backed by MANCOSA and issued through blockchain.
Certificate of Completion
Blockchain certificates, can be easily shared with your network and are easily verified by employers and recruitment agencies.
MANCOSA Community
Exclusive access to MANCOSA Community. Expand your professional network and increase your employment opportunities.
Blockchain Credential
Earn a microlearning, blockchain credential
