Telephone Skills

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Duration: 5 Hours

100% Online

Admission requirements: None

Learning Style:

Access: 24/7

About this programme

The MANCOSA skillME Telephone Skills short learning programme (SLP) has been developed by industry experts to equip individuals with critical skills required for telephone communication.

The MANCOSA skillME Telephone Skills SLP is a high-impact, microlearning programme which covers:



Enquiry details

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Admission and user requirements

There are NO admission requirements for this short learning programme – simply #CLICKtoLEARN.

User requirements:


Additional benefits


Upon successful completion of this SLP students will receive an automatically generated Certificate of Completion backed by MANCOSA and issued through blockchain.

Certificate of Completion

Blockchain certificates, can be easily shared with your network and are easily verified by employers and recruitment agencies.

MANCOSA Community

Exclusive access to MANCOSA Community. Expand your professional network and increase your employment opportunities.

Blockchain Credential

Earn a microlearning, blockchain credential

Telephone Skills Brochure

Apply Now

Improve and develop your knowledge and competencies.