Conversational Capacity is the ability of an individual or a team to engage in open, balanced, nondefensive dialogue about difficult subjects and in challenging circumstances. It is also the sweet spot where innovation happens.
You will learn:
Awareness: Learners recognize when fight-or-flight reactions prevent real listening and create discomfort in others. This allows for a more intentional response to challenging conversations.
Mindset: Exploring diverse perspectives and listening to contrasting views are emphasized, because that is where the greatest opportunities for insights and growth are.
Skillset: Four behaviors are essential to Conversational Capacity: two that build genuine candor and two that make curiosity. Balancing candor and curiosity creates the conversational sweet spot.
Date: 8th October
Speaker: Prya Baumy – Rughoo